Frequently Asked Questions
Everything you need to know about shopping with Sneakers shop dz.
Are the sneakers sold on your site authentic?
Yes, we guarantee that all our products are 100% authentic and sourced directly from official brand distributors and verified partners.
How long does shipping take within Algeria?
Delivery typically takes 2 to 5 business days depending on your wilaya. You will receive a tracking number once your order has been dispatched.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) to ensure a secure shopping experience, as well as Baridimob transfers for faster processing.
Can I exchange my sneakers if the size doesn't fit?
Absolutely. We offer a 7-day exchange policy. The sneakers must be unworn, in their original packaging, and with all tags attached.
How can I track my order status?
Once your order is confirmed, you can track its progress through our 'Track Order' page or by contacting our customer service team via WhatsApp.
Do you offer a warranty on your footwear?
We provide a standard manufacturing warranty that covers any factory defects. This does not include regular wear and tear or damage caused by misuse.