Returns & Exchanges

At Sneakers shop dz, we want you to be fully satisfied with your purchase. If your new sneakers aren't the perfect fit, you can return or exchange them within 14 days of receipt.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email with your order number and the reason for the return.

• 2.
  Prepare the Package

  Place the sneakers back in their original, undamaged box and ensure all tags and protective materials are intact.

• 3.
  Courier Pickup

  We will arrange for a courier to collect the package from your delivery address at a scheduled time that suits you.

• 4.
  Quality Inspection & Refund

  Once our team verifies the condition of the sneakers, we will process your exchange or issue a refund within 3-5 business days.